System Status

Issues with the employee profile payroll tab

Incident Report for Rippling

Resolved

This incident has been resolved.
Posted Jul 27, 2023 - 15:51 UTC

Update

A fix has been implemented and product functionality has been restored.
Posted Jul 27, 2023 - 15:30 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 27, 2023 - 14:58 UTC

Update

Users are reporting missing values on the payroll tab in the employee profile. This will be fixed momentarily. This does not impact any processing of payroll.
Posted Jul 27, 2023 - 14:52 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 27, 2023 - 14:20 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 27, 2023 - 14:18 UTC

Investigating

Users are reporting issues with signing in to apps that they use Rippling as the identity provider. Our recommended workaround is to sign in to Rippling first and then navigate to the app using the SSO navigation bar. We are currently investigating this issue.
Posted Jul 27, 2023 - 14:13 UTC
This incident affected: Rippling App and Identity & App Management (Single Sign-on (SSO)).