A fix has been implemented and we are monitoring the results.
Posted Jan 05, 2023 - 02:25 UTC
Update
We are continuing to monitor our third-party service provider for updates. Service has not been restored by the third-party email provider. Once service is restored, the majority of emails that were not sent during the outage will be resent.
Posted Jan 05, 2023 - 01:45 UTC
Update
We are continuing to monitor our third-party service provider for updates. Service has not been restored by the third-party email provider. Once service is restored, the majority of emails that were not sent during the outage will be resent.
Posted Jan 05, 2023 - 01:14 UTC
Update
Service has not been restored by the third-party email provider. Once service is restored, the majority of emails that were not sent during the outage will be resent.
Posted Jan 05, 2023 - 00:38 UTC
Identified
A fix has been implemented by the third-party service. We are working to confirm service has been restored.
Posted Jan 05, 2023 - 00:17 UTC
Investigating
Our third-party email delivery provider has been experiencing an outage since Jan 4th, 2:10 PM PST, causing a delay in notification delivery for all Rippling emails (including password resets). We are investigating this issue with the third-party provider.