System Status

Integration issue with 401(k) provider

Incident Report for Rippling

Resolved

This incident has been resolved. Affected accounts display the correct status in both Rippling and Guideline.

Posted Jul 28, 2022 - 13:47 UTC

Monitoring

A fix has been implemented to reinstate the appropriate employment statuses for all affected employees. We're currently monitoring the results of the update.

Posted Jul 27, 2022 - 00:35 UTC

Identified

Rippling has identified that an incorrect employment status was sent to a 401(k) provider (Guideline) for a subset of customers and we are working with the provider to fix the issue.

Please instruct employees to ignore any email received from Guideline in the past 12 hours mentioning an account status change. We apologize for the confusion caused by this issue.

Posted Jul 26, 2022 - 15:47 UTC

This incident affected: Identity & App Management (Third-party integrations).